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Case Study: Sustaining Excellence for the Long Term
Let’s say you’ve reached the “holy grail” of quality and excellence. You make a great product. Your service is top-notch. You innovate. You’ve developed a culture of quality where employees and leaders...
View ArticleRoundup: The Challenges of Sustaining Excellence
Among the more challenging topics covered on this blog is our September theme: Making excellence last. I was inspired by the story of glass manufacturer Corning, whose decades-long excellence–including...
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July Roundup: What’s the Purpose of Vision?
Everyone agrees that a clear organizational focus is important, but how is it best achieved? In July, ASQ’s Influential Voices bloggers responded to a prompt about the clarity of focus at Volvo and...
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Learning About Quality From Counter-culture
This is a guest post by Nicole Radziwill, an assistant professor in the Department of Integrated Science and Technology at James Madison University in Harrisonburg, Virginia. She writes about research...
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A Leader’s Roadmap to a Culture of Quality: Building on Forbes Insights-ASQ...
This is a guest post by Rob Lawton, an author, executive coach, and expert in creating rapid strategic alignment between enterprise objectives and customer priorities. He has directed strategic and...
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A Leader’s Roadmap to a Culture of Quality: Building on Forbes Insights-ASQ...
This is a guest post by Rob Lawton, an author, executive coach, and expert in creating rapid strategic alignment between enterprise objectives and customer priorities. He has directed strategic and...
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Talking To the C-Suite About Quality
This is a guest post by Dr. Suresh Gettala, a director at ASQ India. He holds a doctorate in quality management from the Indian Institute of Technology Madras, Chennai, and is also a recipient of the...
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